Luton with Tail Lift
For suitable heavy and bulky items with controlled unloading.
Two-person handling
2 Man Team Delivery
Two trained people, the right handling equipment and a route assessed beyond the kerbside.
Crew
Two people
Scope
Inside delivery
Planning
Access assessed
Evidence
Handover recorded
Two-person handling for the final metres of delivery.
Delivery control 01
Which deliveries require a two-person handling plan?
Two-person delivery is appropriate when item weight, dimensions, grip, fragility or access makes single-person handling unsafe or impractical. The decision must also consider stairs, turns, floor protection, parking distance and final placement. Two people do not make an unsuitable route or unsafe manual-handling task acceptable.
- Furniture, equipment and boxed appliances
- Medical or technical equipment
- Exhibition assets and installation items
- High-value goods requiring controlled room-of-choice handover
Delivery control 02
What access evidence prevents failed delivery?
Useful evidence includes doorway and stair widths, floor level, lift dimensions, parking distance, turns, surface condition and photographs of restricted points. The team also needs the packaged item dimensions and weight. Product dimensions alone are insufficient because protective packaging can materially change whether the route is viable.
| Access check | Evidence needed |
|---|---|
| External approach | Parking position, path length, steps, slope and surface. |
| Building entry | Door clearances, thresholds, security and booking procedure. |
| Internal route | Corridors, turns, stairs, lift capacity and floor protection. |
| Final placement | Room, orientation, assembly scope and packaging removal agreement. |
How is an inside delivery planned and completed?
Operations checks the packaged item against the complete access route before selecting crew, vehicle and handling aids. The recipient receives an arrival plan and prepares the route. On site, the team verifies conditions before movement, completes only the agreed placement scope and records any damage, refusal or access exception.
- 01
Profile the packaged item
Record weight, dimensions, fragility, orientation and approved handling points.
- 02
Assess the access route
Review parking, thresholds, corridors, stairs, lifts, turns and final placement.
- 03
Select handling controls
Allocate suitable crew, vehicle, protective materials and handling aids.
- 04
Verify the handover
Record condition, placement, recipient acceptance and any agreed packaging return.
Controlled from booking to delivery.
Standard milestone updates follow the consignment from confirmation to delivery. Live GPS tracking can be provided on request, while operations remains the control point for progress and exceptions.
Booking confirmed
Operations checks the route, load, timing and contacts.
Driver assigned
The allocated driver and collection plan are confirmed.
Goods collected
Collection is recorded and the direct movement begins.
En route
Operations provides progress and exception updates.
Delivery complete
Proof of delivery closes the transport record.
Proof that closes the job
Proof of delivery records the recipient name, signature, delivery timestamp and photograph. The completed record is returned after handover.
- Availability
- 24/7/365
- Van response
- 60 minutes aimed*
- Membership
- Courier Exchange
- Accreditation
- FORS
*For suitable van bookings after confirmation, subject to driver and vehicle availability near the collection area.
The service fit.
What can move
- Heavy or awkward packaged items
- Furniture and equipment
- High-value customer orders
- Goods requiring room-of-choice placement
Who uses it
- Retailers
- Office and facilities teams
- Equipment suppliers
- Customer-delivery operations
Cargo acceptance remains subject to lawful classification, suitable packaging, accurate dimensions and weight, required documentation, vehicle availability and route conditions.
Vehicle options
Box Vehicle
Protected load space selected around package dimensions and access.
Specialist Handling Vehicle
Configured with the agreed crew, protection and handling aids.
Coverage
Two-person delivery is available across the UK after package weight, dimensions, access route, placement and recipient attendance are confirmed.
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Quote preparation
What information produces an accurate quote?
Route, timing, cargo, handling constraints and site conditions determine the usable vehicle plan. Complete information lets operations qualify the work without avoidable assumptions.
- 01Packaged weight and dimensions
- 02Item and access photographs
- 03Floor level and lift details
- 04Parking-to-room distance
- 05Placement and assembly scope
- 06Packaging removal requirement
Questions procurement teams ask
Put the movement plan in place.
Send the route, cargo and timing details. Operations will confirm the vehicle plan and any information still required.